Important Notes and Conditions

1. Which shipments are excluded from digital freight tracking?

   Real-time location tracking via IoT sensor is not available for air freight packages under 2 kg and for dangerous goods of class 1 (explosive substances). For these shipments, standard tracking information based on the flight number applies.

2. How are delivery deadlines calculated in the event of customs delays?

   The stated transit time begins with departure and ends with delivery at the destination. Delays caused by official customs inspections, strikes, or force majeure are not considered late delivery. A detailed list of exclusions can be found in our General Terms and Conditions.

3. Do the CO₂ compensation details apply to every shipment?

   The emission calculation is based on the aircraft type and route length. Individual compensation certificates are only issued for shipments from 100 kg of freight. For smaller shipments, compensation is carried out on a flat-rate basis through our climate protection program.

4. What data is stored in the digital air waybill?

   The electronic air waybill contains the sender, recipient, goods description, number of packages, and the gross weight. Personal data such as telephone numbers or email addresses are only stored upon express request and in encrypted form.

5. How is liability regulated for transport damage caused by third parties?

   Our liability is limited to the period of our own custody. Damage caused by subcontractors, airport operators, or authorities does not fall within our area of responsibility. We recommend taking out transport insurance.